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Privacy Policy

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Privacy Policy

Privacy Policy for Shija Hospitals and Research Institute's Website
Last Updated: 24/11/2023

Introduction
Welcome to the Shija Hospitals and Research Institute mobile application. At Shija
Hospitals and Research Institute, we are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application. By downloading or using our application, you consent to the practices described in this Privacy Policy.

Information We Collect
Personal Information: We may collect personal information when you voluntarily provide it through the app. This information may include your name, email address, phone number, and other personally identifiable information necessary for providing healthcare services or communication.

Non-Personal Information: We may also collect non-personal information such as your IP address, device information, and usage data. This information is collected for statistical and analytical purposes to enhance the user experience.

How We Use Your Information
Providing Healthcare Services: We may use your personal information to provide you with healthcare services, including appointment scheduling, medical records management, and communication with healthcare providers.
Improving Our Services: Non-personal information may be used to analyze trends, track user behavior, and enhance our application's functionality and content.
Communication: We may use your contact information to send you updates, appointment reminders, and other relevant information related to your healthcare or our services.

Legal Compliance: We may use your information to comply with legal obligations or respond to lawful requests from government authorities.

Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. However, we may disclose your information in the following situations:

Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering healthcare services, managing appointments, and improving our application. These providers are contractually obligated to protect your information.

Legal Requirements: We may disclose your information when required by law, such as in response to a court order or government request.

Data Security
We take the security of your information seriously and employ reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction.


Your Rights

You have the right to:
Access and request copies of your personal information held by us. Correct any inaccuracies in your personal information. Request the deletion of your personal information, subject to legal obligations. Object to the processing of your personal information. Withdraw your consent for data processing, where applicable.

Children's Privacy
Our application is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us, and we will take steps to delete it.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically.

Contact Us
If you have any questions or concerns regarding this Privacy Policy or the processing of your personal information, please contact us at: 9007900794 By downloading and using our mobile application, you signify your acceptance of this Privacy Policy. If you do not agree with the terms of this policy, please do not use our application. Your continued use of our application following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

Privacy Policy for MobiHIStree Teleconsultation App
Last Updated: 11/12/2024

Introduction
Welcome to the MobiHIStree Teleconsultation mobile application ("the App"). At Shija Hospitals and Research Institute, we value your privacy and are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our App. By downloading, accessing, or using the App, you agree to the terms outlined in this Privacy Policy.

Information We Collect
We collect the following types of information to provide our services effectively and enhance your experience:

  1. Personal Information:
    When you use our App, you may voluntarily provide us with personal information, including:

    • Name
    • Email address
    • Phone number
    • Health information (e.g., medical history, symptoms, appointment details)

  2. Non-Personal Information:
    We also collect non-personal data that cannot be used to identify you, including:

    • Device information (e.g., operating system, device type)
    • Usage data (e.g., how you interact with the App, crash logs)
    • IP address for analytics and improving the service experience

  3. Sensitive Data:
    As our app is designed for healthcare services, we may collect sensitive health-related information. This data is handled with high confidentiality and in compliance with applicable privacy regulations (e.g., HIPAA, GDPR).

How We Use Your Information
We use the information collected for the following purposes:

  • Healthcare Services:
    To provide teleconsultations, manage your medical records, and facilitate appointment scheduling.
  • Improve Our Services:
    To analyze usage data and enhance the functionality of the App based on user interactions.
  • Communication:
    To send appointment reminders, healthcare-related notifications, and other relevant updates.
  • Legal Compliance:
    To comply with legal obligations and respond to lawful requests from government authorities.

Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may disclose your data in the following circumstances:

  1. Service Providers:
    We may share your data with trusted third-party service providers who assist us in delivering our services. These providers are obligated to protect your information and use it only for the purposes outlined in this Privacy Policy.

  2. Legal and Regulatory Compliance:
    We may disclose your personal information when required by law, such as in response to a court order, subpoena, or government request.

  3. Business Transfers:
    If Shija Hospitals and Research Institute undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any changes to ownership or uses of your personal data.

Data Security
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Despite these measures, please be aware that no method of electronic transmission or storage is 100% secure.

Your Rights and Choices
You have the following rights concerning your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can correct or update your personal information if it is inaccurate.
  • Deletion: You may request the deletion of your personal data, subject to applicable legal obligations.
  • Data Portability: You can request a copy of your personal data in a structured, commonly used format.
  • Withdraw Consent: You can withdraw your consent to the processing of your data at any time, though this may affect your ability to use certain features of the App.

To exercise any of these rights, please contact us at the contact information below.

Children's Privacy
Our App is not intended for use by individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If you believe a child has provided us with their personal information, please contact us, and we will take steps to delete it.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically for the latest information.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us at:
Shija Hospitals and Research Institute
Phone: 9007900794
Email: contact@shijahospitals.com

By using the MobiHIStree Teleconsultation App, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please refrain from using the App.

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